Non EEA Student Information

Complaints and grievances

CEC welcomes feedback from all its students and students are welcome to submit a feedback from via CEC Online at any time.  A student may also request to speak directly to the Operations Manager or Director of Studies

A complaint or grievance is defined as a student expressing dissatisfaction about any aspect of their programme under the remit of Cork English College.

The following steps are followed when a complaint is made:

• The nature of the complaint is established and relevant school department notified
• A plan is outlined and implemented
• Follow-up steps are carried out to ensure the issue has been resolved to the satisfaction of the student
• A record of the complaint and all follow-up is kept, which includes communication between the student, students agent where applicable,  and school staff and details of how the problem was addressed

Complaints of an academic nature are dealt with by the Director of Studies, [email protected].

All other complaints are handled by the Operations Manager – [email protected]

The maximum duration from receipt of a complaint to resolution of the issue is 5 working days.

Further information for non-EEA students

Students should refer directly to the Irish Naturalisation and Immigration Service (INIS) with regard to registration requirements and the registration process. Details may be found at www.inis.gov.ie